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One of the quickest approaches to produce chaos in a dental office is for the daily appointment schedule to be derailed. And chaos - in the form of overcrowded or empty waiting rooms - can impact the dental practice's finances and consumer service levels. Specifically, chaos can happen when no one is tasked with managing patient scheduling and when there are no concrete goals set for the quantity of appointments that should really be scheduled every single day.
Here are nine recommendations to help your dental practice remove the chaos and preserve a productive patient appointment scheduling process:
- Assign Someone to Oversee All Appointments. Assign the Dental Office Manager to oversee confirmation of all appointments function with staff to guarantee appropriate verbiage is applied to encourage patients to accept appointment times that will enable the practice to meet day-to-day production objectives.
- Make Everyday Production Objectives. Daily production goals need to be set and all dental staff members really should be aware of the objectives for each dentist and hygienist. The Dental Office Manager can then support the front desk staff in creating everyday schedules to meet these objectives.
- Enforce the Broken Appointment Policy. Such a policy will encourage patients keep their reserved appointment times and help the practice meet its schedule objectives.
- Generate a Continuing Care Program. This assists all patients stay on schedule for their care by means of a recall program set up for the dental practice.
- Monitor Case Presentations. When the Dental Office Manager, or a designated staff member, can attend the case presentations for treatment, the info can be accurately conveyed to all parties.
- Follow up with Outstanding Treatment Recommendations. When follow-ups are conducted with patients who have outstanding dental treatment recommendations, it ensures that those appointments take location.
- Reactivate Overdue Patients. Comparable to therapy follow-up, patients who are overdue for a stop by or cleaning will need to be contacted and reactivated via the recall method protocol.
- Address Inactive Patients. Right after unsuccessful follow-ups and reactivation attempts, the finest course of action could possibly be to deactivate patients who are no longer continuing their care in the practice.
- Dismiss Patients as Important. Occasionally, for the benefit of the practice, a patient may possibly will need to be dismissed. The Dental Office Manager should oversee the process of dismissing patients who are no longer desired in the practice.
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